TERMS & CONDITIONS
Any travel 9 miles outside of Milton Keynes will incur a mileage cost of 50p per mile. I am happy to travel to clients however any rail ticket, parking or taxi fees involved in the journey will be charged to clients.
Unless paying for a styling package or course in instalments (which will be shown or pre agreed) all styling services are are not confirmed unless a booking fee equivalent to 50% of the service being booked has been received. The remaining balance is then due 10 days prior to the first date of the styling service commencing.
Cancellation fee for styling services:
Cancellation 72 hours prior to first appointment 75%
Cancellation within 48 hours prior to first appointment 100%
Styling services can be postponed but must be rebooked and taken within six months of original date of booking. The full fee is non refundable if the service has been paid, postponed and still not used within the 6 months of the orignal service being booked. I am sorry but there are no exceptions to this due to loss of time.
Events and workshop ticket fees once confirmed are non transferable or refundable.
If Own Your Style UK cancels any appointment due to health or personal reasons, Janine will endeavour to book you in as a priority at her earliest convenience.
Covid-19 Policy - Appointments pre booked prior to any Covid-19 lockdown can be transferred to online services. All online services will be available and do not need to be cancelled by the client or Own Your Style UK due to Covid-19. If a client wishes to postpone or cancel their styling session/s then the terms and conditions as above will apply. For all face to face services that are postponed and not taken online a new date will be arranged as soon as possible after lockdown has been lifted by the government. All postponed services must be taken within 6 months of lockdown lifting unless pre agreed with Own Your Style UK. The normal refund /cancellation policy applies.
Online courses - When booking onto a course with Own Your Style UK, the deposit indicated is required to confirm the space and the contract of agreement must be signed. The balance is then required by the date advised prior to the course commencing. Once the course has commenced the course fee is non refundable. Participants are able to postpone a place on a course with prior agreement before it has commenced but this must be taken within 1 year of the original date of the course commencing.
Refunds - In the extremely unlikely event of a client not feeling satisfied with a service received please let Own Your Style UK know within 48 hours of your consultation so we can rectify this situation for you and offer an alternative solution, answer any queries.