TERMS & CONDITIONS
Any travel 9 miles outside of Milton Keynes will incur a mileage cost of 50p per mile. I am happy to travel to clients however any rail ticket, parking or taxi fees involved in the journey will be charged to clients.
Unless paying for a styling package or course in instalments (which will be shown or pre agreed) all styling services are not confirmed until the full payment for the service has been received (uness pre agreed with Own Your Style in writing).
To protect my client time and booking availability cancellation fees for styling services are as follows:
More than 72 hours - £50 deposit is non refundable (this is to cover time and admininstration fees for work already undertaken)
Cancellation within 72 hours prior to first appointment 75%
Cancellation within 48 hours prior to first appointment 100%
Styling services can be postponed but must be rebooked and taken within six months of original date of booking. The full fee is non refundable if the service has been paid, postponed and still not used within the 6 months of the orignal service being booked. Once a package has commenced it cannot be cancelled due to the preparation work that is required to provide this service.
Cancellation fees / other:
Events and workshop ticket fees once confirmed are non transferable or refundable.
Gift Vouchers are non refundable and must be used by the redeemed by date.
If Own Your Style UK cancels any appointment due to health or personal reasons, Janine will endeavour to book you in as a priority at your earliest convenience.
If a payment fee is more than 7 days overdue for any instalments, then an administration charge of £25 could be added to your account and the service will be suspended until payment is received. If payment goes beyond 14 days overdue, then Own Your Style will be entitled to cancel our agreement and seek recovery of the fee along with any associated costs.
Covid-19 Policy - Appointments pre booked prior to any Covid-19 lockdown can be transferred to online services. All online services will be available and will not need to be cancelled by the client or Own Your Style UK due to Covid-19. If a client wishes to postpone or cancel their styling session/s then the terms and conditions as above will apply. For all face to face services that are postponed and not taken online a new date will be arranged as soon as possible after lockdown has been lifted by the government guidelines. All postponed services must be taken within 6 months of lockdown lifting unless pre agreed with Own Your Style UK. The normal refund /cancellation policy applies.
Online courses including cancellation - When booking onto a course with Own Your Style UK, the deposit indicated is required to confirm the space and the contract of agreement must be signed. The balance is then required by the date advised prior to the course commencing. The deposit is non refundab le and once the course has commenced the course fee is non refundable. Participants are able to postpone a place on a course with prior agreement before it has commenced but this must be taken within 1 year of the original date of the course commencing. Each persons success and results from participating in this course will depend upon their dedication and motivation to achieve results.
Own Your Style do not provide medical or psychological services or counselling and the content included in styling services and courses are not to treat any mental health or physical medical conditions. Each client / participant is responsible for their own mental, physical and emotional well being including decisions, any actions taken and results. You accept and understand that you are solely responsible for making decisions and taking appropriate action as a result of anything covered during sessions or a programme and that Own Your Style will not be liable for any failure to take action or make decisions, put into action the techniques covered. You understand that any information or resources given in any sessions or courses is for general guidance and information only and does not constitute legal, financial or medical advice.
You agree that all the information that we disclose to you during sessions, courses or events remain the intellectural property of Own Your Style with Janine and you agree to comply with our rights in connection of copyright and they must not be duplicated, re produced or used commercially in any form. They are purely for the paying client.
Complaints - In the extremely unlikely event of a client not feeling satisfied with a service received please let Own Your Style UK know immediately or within 48 hours of your consultation so we can rectify this situation for you and offer an alternative solution, answer any queries.
Liability - Own Your Style make every effort to accurately represent the styling sessions courses, programme, events and as such share examples of testimonials from clients who have experienced the services. These do not represent or guarantee that any one person will achieve the same or similar results. Each individuals success depends on so many factors including their dedication to the service, the course and their motivation to take action.
This agreement of terms of conditions are in place and in force from the time of payment and it is the sole responsbility of the consumer/ client / purchaser to read the terms and conditions fully.